MAJOR RESPONSIBILITIES:

Customer Support and OEM Coordination

• Provide direction and leadership to Field Managers, Supervisors, and Customer Support Field Engineers working on customer aircraft.
• Ensure teams are trained and equipped to ensure compliance with OEM procedures and to provide technical assistance to all customers in the region.
• Anticipate and promptly address any problems impacting the operation and maintenance of company systems.
• Ensure systems and staff are in place to help customers troubleshoot and resolve systemic problems occurring on the aircraft and in the lab.
• Work with Senior Leadership to develop and execute aircraft performance goals, technical objectives, and departmental support strategies. To include manpower forecasting and budgeting.
• Oversee and execute engineering support requirements.
• Represent Panasonic at OEM or customer meetings and other conference calls.

Planning & Reporting

• Develop, Implement and oversee aircraft IFEC performance management system for all customers, including IDAir and other third-party customers, as requested
• Provide Executive reporting on IFEC performance management to PAC/Regional leadership on bi-monthly basis and follow up on any executive actions assigned as a result of outlier reporting
• Support the TTR executive management process with Regional Leadership and Engineering Leadership

Supervisory

• Develop work instructions that ensure successful execution of department objectives and core functions.
• Set direction, objectives and targets for Field Managers, Supervisors, and Customer Support Field Engineers.
• Monitor team members’ results and implement changes accordingly.
• Support the execution of work instructions and procedures for customer support field engineering.
• Recruit and train new staff to support contractual requirements.

Manage Department

• Develop annual business plans, including equipment, manpower and other budgeting requirements.
• Monitor monthly spending of assigned groups and make adjustments as needed to ensure proper financial planning
• Manage department assets and inventory.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelors’ degree in Engineering or Computer Science or equivalent.
• 8+ years of field engineering or technical experience.
• 3+ years in a supervisory role.
• 3+ years airline or avionics experience highly preferred.

OTHER REQUIREMENTS:



• Travel up to 50% to domestic and/or international locations.